If you book your bin online, during the checkout process you will select a drop off date and a pick up date. If you book your bin over the phone you will discuss these dates with a representative of our customer service team. Our policy is to deliver and pick up the bins on the days you choose or that we both agree on.
Times for delivery and pickup are either AM or PM. If your bin is scheduled to be picked up or delivered in the AM, that will happen between 7am and 12pm. If your bin is scheduled to be picked up or delivered in the PM, that will happen between 12PM and 4PM. We are not able to guarantee a specific time for pick up or delivery outside of these brackets.
If we are not going to be able to complete pick up or delivery by the chosen times, Unlimited Bins will contact you to advise a new time that suits both parties. In this rare circumstance you will not be entitled to a refund of any sort.